Privacy Policy
Last updated: October 20, 2026
Zenithflowgear, a trading name of Zenith Flow Gear, respects your privacy. This policy explains what personal information we collect when you visit https://zenithflowgear.com or shop with us, how we use it, who we share it with, and the choices and rights you have.
- We do not sell your personal information for money.
- Advertising and analytics cookies from Google Ads and Google Analytics may count as "sharing" under California law. You can opt out anytime.
- Privacy rights described here apply to all of our customers in the United States.
Information We Collect
Information you give us
- Your name, email address, and phone number (if you provide one)
- Billing and shipping addresses
- Order details and purchase history
- Messages you send to our support team
Information collected automatically
- IP address
- Device type, browser, and operating system
- Cookies and similar technologies
- How you use our site, such as pages viewed, products browsed, and links clicked
How We Use Your Information
- To process, ship, and track your orders
- To answer your questions and handle returns and refunds
- To send order confirmations, shipping updates, and other transactional emails
- To send marketing emails, if you choose to receive them
- To power product search on our site
- To understand how our site is used and improve it
- To measure and run advertising
- To prevent fraud and keep our site secure
- To meet our legal obligations
Who We Share Information With
We share personal information only with the following third parties, and only as needed for the purposes listed:
- PayPal: payment processing
- DigitalOcean Spaces: storage of files and images
- OpenAI: processing product search queries on our site
- Telegram: sending order notifications to our staff
- Our email service provider (SMTP): delivering order and marketing emails
- Shipping carriers (USPS, UPS, FedEx, DHL): delivering your orders
- Google Analytics and Google Ads: analytics and advertising cookies
California Data Inventory (CCPA)
The table below summarizes the categories of personal information we collect and the parties that receive them.
| Category | Examples | Recipients |
|---|---|---|
| Identifiers | Name, email, phone number, shipping address | PayPal, email service provider, shipping carriers |
| Payment information | Payment details entered at checkout | PayPal |
| Commercial information | Products ordered, order totals | PayPal, email service provider, Telegram |
| Internet activity | Pages viewed, browsing behavior, cookie IDs | Google Analytics, Google Ads |
| Search queries | Terms typed into our site search | OpenAI |
Selling and Sharing
We do not sell personal information for money. However, Google Ads and Google Analytics cookies on our site may be considered "sharing" for cross-context behavioral advertising under the California Privacy Rights Act (CPRA). You can opt out on our Do Not Sell or Share My Personal Information page.
Your Privacy Rights
We extend the following rights to all customers in the United States:
- Know: learn what personal information we collect, use, and share
- Access: request a copy of the personal information we hold about you
- Delete: ask us to delete your personal information, subject to legal exceptions
- Correct: ask us to fix inaccurate information
- Opt out: tell us to stop selling or sharing your personal information
- Non-discrimination: we will not deny service, charge different prices, or lower service quality because you used your rights
Depending on your state, you may also have the right to data portability and the right to opt out of targeted advertising and profiling.
Response Timelines
- Opt-out requests: completed as soon as possible and no later than 15 business days. No identity verification and no account are required.
- Other requests: answered within 45 days. If we need more time, we may extend by another 45 days and will let you know.
- Appeals: if we deny your request, email [email protected] with the subject "Privacy Appeal". We respond within 60 days. If you still disagree, you may contact your state Attorney General.
Authorized Agents
You may use an authorized agent to submit a request on your behalf. We may ask for a signed permission from you confirming the agent's authority.
How to Submit a Privacy Request
Email us at [email protected] or use the form below. Please tell us which right you want to use and the email address you used when ordering.
Children's Privacy
Our site is not directed to children. We do not sell or share personal information of anyone under 16 without prior opt-in consent: consumers aged 13–15 may consent for themselves, and a parent or guardian must consent for children under 13.
Sensitive Personal Information
We do not collect sensitive personal information, so we do not offer a "Limit the Use of My Sensitive Personal Information" link. Payment details are handled by PayPal.
Marketing Emails
Every marketing email we send includes an unsubscribe link. After you unsubscribe, you will still receive transactional emails about your orders, such as confirmations and shipping updates.
Data Retention and Security
We keep personal information only as long as needed for the purposes in this policy or as required by law. Our site is served over an encrypted SSL connection, and we use reasonable safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Updates to This Policy
We may update this Privacy Policy from time to time. Changes take effect when posted on this page, and the "Last updated" date above will change.
Contact Our Privacy Team
Business Name: Zenith Flow Gear
Address: 705 Pearlman Rd, New Franklin, OH 44319, United States
Email: [email protected]
Support Hours: 9:00 AM – 5:00 PM (EST), Monday – Friday